A passenger has reported serious issues while attempting to cross into San Diego via the Cross Border Xpress (CBX), after his CBX pass code was marked as already used despite his claim that he had not yet completed the crossing process.
Pass Purchased to Cross Into San Diego
According to the traveler’s account, he arrived in Tijuana on an Aeroméxico flight and had previously purchased his CBX pass to cross into the United States.
However, he said he was required to present the pass code at two separate points: first, to Aeroméxico-related personnel for entry into the CBX area, and later, to CBX staff for permission to proceed toward San Diego.
Code Marked as Used Before Crossing Was Completed
The user explained that the first scan went smoothly. But upon reaching the second checkpoint, the system indicated that the code had already been read or used, leading staff to initially deny him further passage.
In response, the passenger requested a solution, noting that the pass had already been validated as part of the normal crossing sequence. However, he alleges that Aeroméxico staff told him the QR code on his boarding pass had been marked as used since the check-in process, and that therefore “nothing could be done.” According to his testimony, neither the airline nor CBX provided a clear explanation or an immediate alternative to resolve the situation.
Approximately One Hour Lost, Traveler Says
The only alternative offered to the passenger, he reports, was to leave the CBX area and cross through a traditional border entry point such as San Ysidro or Otay, despite having already paid for the CBX service.
The traveler further claims that this lack of assistance and viable options cost him roughly an hour, during which he sought a way to use the pass he had already purchased. Ultimately, he was not allowed to cross into San Diego.
Recurring Complaints About CBX Service
This is not the first time users have voiced complaints about CBX service. On social media, travelers have reported long lines, frustrating wait times, and processes that remain manual even when equipment is available.
According to complaints shared online, dozens of machines sit unused while travelers endure extended queues. This forces the process to rely on on-site staff, delaying those who need to cross quickly.
Far from streamlining the crossing experience or delivering efficient service, many argue that the system ends up generating significant inconvenience for the thousands of travelers who pay for a faster, more practical border crossing option.
The incident has taken on added significance given the anticipated increase in tourist and border traffic during upcoming international events, such as the FIFA World Cup. Situations of this kind could undermine user confidence in services like CBX, which many depend on for rapid connections to the United States.
