Being charged a commission for paying with a card is something that is common but it is an improper fee, as the consumer is in no obligation to pay it. There have been many cases where different places in Tijuana charge a commission and we are here to tell you how to report when these situations occur.
According to the Federal Law of Consumer Protection (LFPC), providers don’t have the authority to apply commercial coercive methods or abusive clauses, which is why when something like this happens, you must act immediately and put a stop to it.
When you’re charged, you must get in contact with the financial institution which the provider is a client of or with the National Commission for the Protection and Defense of Users of Financial Services (CONDUSEF). You must inform them about the establishment who charged you this extra commission or fee so that institutions can take the necessary measures, such as suspending their use of terminals as charging commissions is a violation of contract conditions.
To report through CONDUSEF, call the following number: (55) 5448-7000 Ext. 6271 or 800 999 8080; to do it through PROFECO, you can call 800 468 8722 at no cost in any part of Mexico. You can also send an email to the following address: http://telefonodelconsumidor.gob.mx
Lastly, the most important thing is to look for another provider who doesn’t do these improper actions.
These are some of the places where this commission charge due to paying with a credit card has been reported in Tijuana:
- Baja Gas
- Barbería H
- Barrotes la Ceiba
- Bola Loca
- Carniceria La Divina Providencia
- Centro Médico de Pies 16%
- City Burger
- Clínica Razo
- Colectivo Paseo Del Río
- Colectivo Punto Este
- Consultorio Dental Adriana Inzunza
- Dharma Clínica Dental
- Estación Buen Café
- Instituto MONA
- Las Tortugas
- Ming Zhu market
- Once once Showroom charges a commission of 4%
- Páramo Café
- Renewva Spa
- Sam's Club
- Truck 91
- UABC Colegiatura
- Veterinaria Las Huertas
- Xochicalco, 2% aprox por pagar colegiatura
- Zorro en el huerto
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